DELIVERY INFORMATION

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock on a particular item, we would expect to dispatch the goods in about 9 days but realistically we are much quicker.

Cut off for overnights is 3pm, if we can we will dispatch up until 4pm.

We use Royal Mail and DPD couriers.

United Kingdom
Goods are dispatched by the choice you select during checkout.

Royal Mail
If you're not in when the Royal Mail deliver they will keep your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel is returned to us.

DPD
If you are using this service please provide an email address and mobile number. This will enable DPD to contact you by text or email to notify you of a delivery time and date. If you wish not to receive this then you can also change your delivery options. DPD will attempt your delivery 3 times, if they are still unsuccessful after this time the parcel is returned back to us.

Southern Ireland
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International

Rest of World
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International

BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded delivery.

 

RETURNS INFORMATION

We accept all returns for broken items within 20 days of purchase.

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

To return any goods please fill out this form and place it in the package that is being returned.
Sultry Secrets
PO BOX 228
Hitchin
Herts
SG4 0WW